COVID19 update January 2023

Face to face consults available to patients regardless of vaccine status, so long as you are feeling well and show no flu-like symptoms (unless requested by the Practitioner).
While face masks are no longer mandatory, we ask that you do not attend in-clinic if you are experiencing any flu-like symptoms.
Where possible, please do not arrive more than 5 minutes before your consult, this is to minimise the number of persons in the waiting room at once.

Please phone the clinic on 07 3367 8006 if you have an upcoming appointment and have been exposed to Covid-19 OR have flu-like symptoms as you will not be able to enter the clinic.  We can, however, in most instances, convert your appointment into a Telehealth (phone or video) consultation.

Treatment via Telehealth services (see “Telehealth Info” below) is available to all.
Savoir Rooms prefers new patients to attend face to face where possible. If not able to attend face to face, we prefer Skype for video conferencing, we cannot offer Phone consults for new patients.

We are committed to protecting our patients, staff, visitors, and the community. We thank you for your understanding and compliance with both Queensland Government restrictions and the measures that we have introduced in our efforts to play our part in reducing the spread of Covid-19.
We are delighted to advise that all our doctors and support staff are compliant with the Queensland Health directives regarding vaccination.
If you are over 16 years and not currently fully vaccinated, we encourage you to get vaccinated, and to raise any concerns about vaccinations with your GP.

Telehealth info:
Skype is our preferred platform for video-telehealth however telephone appointments are available.  Please click here for Medicare “consumer” fact sheet regarding telehealth.
Please note, a Phone call may come from a private number. We cannot offer Phones consults for hour long appointments.
Fees for telehealth consultations are the same as face to face consultations.
To change your existing appointment to a telehealth consultation, please contact our admin team on ph. 07 3367 8006 or email reception@srooms.com.au and provide your best contact number or Skype ID for the telehealth consultation.
Please click here to download Skype. Your doctor will contact you at the time of your scheduled appointment

We will continue to provide updates regarding policy changes. If you have any questions, concerns, or suggestions, please contact us on 07 3367 8006 or reception@srooms.com.au

Referral

Our practitioners require a referral from your GP or other medical specialist. Referrals from GPs expire after 12 months, and specialist referrals expire after 3 months.
A valid referral is needed in order to be eligible for a Medicare rebate.
New patient: referrals need to be reviewed and accepted by a practitioner before booking, this is to make sure they feel they are the most appropriate Doctor to take on your care. If they are not able to take on your care, we usually send recommendations back to the referring doctor.

Scripts

Patients are encouraged to prep ahead and let their doctor know what scripts are needed at the time of their appointment. If scripts are requested between appointments, a fee may incur (this is at the discretion of the practitioner), or an appointment may be required.

Medicare Safety Net

The Medicare Safety Net means that the Government will provide a higher rebate for medical outpatient services once an individual or family has spent a certain out of pocket amount.
Medicare will automatically keep track of your progress towards the benefit for individuals. However, to receive this benefit as a family, the family must be registered for the safety net. Form to register a couple or family for the Medicare Safety Net

For more information contact Medicare on 1800 011 163, or visit their website

Fees & Billing

Different fee structures apply for different practitioners and appointment lengths. Please contact reception to obtain further information on fees and billing.
We are not a bulk billing practice and as such, payment is required to be made in full on the day of each appointment. This practice accepts EFTPOS (not American Express), cash, and cheque (cheque dishonor fee applies).

There are a number of ways to claim your Medicare rebate.  To make claiming your rebate as easy as possible, please ensure you have registered your bank account details with Medicare.  This means that Savoir Rooms can forward the claim electronically to Medicare on your behalf and the rebate then goes into your registered bank account. 

Private health insurance does not cover outpatient Psychiatric consults. Check with your health fund provider for Psychology consult rebates (item code P200).

Cancellation fees may apply to appointments cancelled with same-day notice or “forgotten” appointments. Our cancellation policy exists to allow time for our waitlisted patients to be offered an appointment when it becomes available.

Privacy

We may collect and use personal information and seek your consent to certain collections and uses of that information under the current Australian Privacy Principles.
The main purpose for collecting and using your information is to provide you with the best possible health care. We must also comply with Australian laws that require us to disclose personal information about you if required or authorised by a Court or Tribunal order.

What personal information about me does the clinic hold?
– Full name (Alias, if applicable) and address (home and postal), telephone numbers (homes, work, mobile) and email address.
– Health information and any additional information provided by you on the initial information form, and in consults.
– Transaction details associated with services provided to you.

What does the clinic do with my information?
– Assist in providing medical treatment and care to you, including ordering tests and communication with other professionals involved in your treatment.
– Assist with any correspondence you have with us.
– Assist with our internal administrative requirements and to conduct quality reviews and clinical audits.
– Process government agency claims (e.g. Medicare) and private health funds (where applicable).
– Provide information to medical practitioners, Allied Health Professionals, and other health care facilities who provide necessary follow up and ongoing care.

Communication
The clinic uses various methods of secure, electronic communication to correspond with other health providers as required. We take all reasonable means to protect the security and confidentiality of all information sent and received via these methods.

Further Information on privacy can be obtained from www.privacy.gov.au