COVID19 POLICY updated August 2021

IMPORTANT: Please call our clinic on ph 3367 8006 if you have an upcoming appointment and are: exposed to Covid19 OR have flu-like symptoms as you will not be able to enter the clinic.  We can, however, in most instances convert your appointment into a telehealth (phone or video) consultation. 

In the event of a lockdown or period of increased Covid risk in the community, we may contact you to change your appointment to telehealth.   

Skype is our preferred platform for telehealth however telephone appointments are available.  Please click here for link to Medicare “consumer” fact sheet regarding telehealth.

Fees for telehealth consultations are the same as face to face consultations.

To change your existing appointment to a telehealth consultation:

  1. Please contact our admin team on ph 3367 8006 or reception@srooms.com.au and provide your best contact number or Skype ID for the telehealth consultation.  Please click here to download Skype.
  2. Your doctor will contact you at the time of your scheduled appointment

We want to help our patients navigate this difficult time, so please call or email our friendly admin team if you require assistance or have questions.

Referral
Our psychiatrists require a referral from your GP or other medical specialist.  This referral is required before an appointment can be booked.  Referrals from GPs expire after 12 months and specialist referrals expire after 3 months.  A valid referral is needed in order to be eligible for a rebate.
Scripts
Patients are encouraged to please let doctors know what scripts are needed at the time of their appointment.  If scripts are required between appointments, a fee may be incurred or an appointment may be required.
Medicare Safety Net
The Medicare Safety Net means that the Government will provide a higher rebate for medical outpatient services once an individual or family has spent:

  • $2133 in out of pocket fees for all medical services delivered out of hospital in a calendar year, or
  • $680.70 if you are a concession card holder or family receiving family tax benefit (A).

Medicare will automatically keep track of your progress towards the benefit for individuals. However, to receive this benefit as a family, the family must be registered for the safety net.  Please click here for a link to the form to register a couple or family for the Medicare Safety Net

For more information contact Medicare on 1800 011 163, or visit their website

Fees & Billing
Different fee structures apply for different practitioners and appointment length. Please contact reception to obtain further information on fees and billing.

We are not a bulk billing practice and as such, payment is required to be made in full on the day of each appointment.  This practice accepts cash, cheques, EFTPOS, as well as Visa card and Mastercard.

There are a number of ways to claim your Medicare rebate.  To make claiming your rebate as easy as possible, please ensure you have registered your bank account details with Medicare.  This means that Savoir Rooms can forward the claim electronically to Medicare on your behalf and the rebate then goes into your bank account. 

Private health insurance does not cover outpatient psychiatric fees.

Cancellation fees may apply to appointments cancelled with less than two working days notice.  Our cancellation policy exists to allow time for our waitlisted patients to be offered an appointment when it becomes available from a cancellation.