COVID-19 POLICY updated November 2021
We are committed to protecting our patients, staff, visitors, and the community.  We thank you for your understanding and compliance with both Queensland Government restrictions and with measures that we have introduced in our efforts to play our part in reducing the spread of Covid-19:
We are delighted to advise that all our doctors and support staff are compliant with the Queensland Health directives regarding vaccination.
Prior to December 17th 2021, we will continue to provide face to face consultations to unvaccinated patients, pending any changes in Queensland Government directives.
As of December 17th 2021, only fully vaccinated patients and visitors (aged over 16 years) are expected to be able to access face to face consultations at Savoir Rooms.  For all unvaccinated patients, treatment will continue with your doctor via Telehealth services.
Skype is our preferred platform for video-telehealth however telephone appointments are available.  Please click here for link to Medicare “consumer” fact sheet regarding telehealth.
Fees for telehealth consultations are the same as face to face consultations.
To change your existing appointment to a telehealth consultation:
1. Please contact our admin team on ph 07 3367 8006 or reception@srooms.com.au and provide your best contact number or Skype ID for the telehealth consultation.  Please click here to download Skype.
2. Your doctor will contact you at the time of your scheduled appointment
If you are over 16 years and not currently double vaccinated, we encourage you to get vaccinated, and to raise any concerns about vaccinations with your GP.
Face masks restrictions have been lifted
While mask mandate has been lifted we encourage staff and patients to wear a mask if there are positive cases of community transmission of Covid-19 or if Queensland Government advice changes.
We will continue to provide updates regarding policy changes. If you have questions, concerns, or feedback in the meantime, please be in contact via email to reception@srooms.com.au
IMPORTANT: Please phone the clinic on 07 3367 8006 if you have an upcoming appointment and are: exposed to Covid-19 OR have flu-like symptoms OR have been in a hot-spot any time in the last 14 days, as you will not be able to enter the clinic.  We can, however, in most instances, convert your appointment into a Telehealth (phone or video) consultation.
In the event of a lockdown or period of increased Covid-19 risk in the community, we may contact you to change your appointment to telehealth.
Referral
Our psychiatrists require a referral from your GP or other medical specialist.  This referral is required before an appointment can be booked.  Referrals from GPs expire after 12 months and specialist referrals expire after 3 months.  A valid referral is needed in order to be eligible for a rebate.
Scripts
Patients are encouraged to please let doctors know what scripts are needed at the time of their appointment.  If scripts are required between appointments, a fee may be incurred or an appointment may be required.
Medicare Safety Net
The Medicare Safety Net means that the Government will provide a higher rebate for medical outpatient services once an individual or family has spent:

  • $2133 in out of pocket fees for all medical services delivered out of hospital in a calendar year, or
  • $680.70 if you are a concession card holder or family receiving family tax benefit (A).

Medicare will automatically keep track of your progress towards the benefit for individuals. However, to receive this benefit as a family, the family must be registered for the safety net.  Please click here for a link to the form to register a couple or family for the Medicare Safety Net

For more information contact Medicare on 1800 011 163, or visit their website

Fees & Billing
Different fee structures apply for different practitioners and appointment length. Please contact reception to obtain further information on fees and billing.

We are not a bulk billing practice and as such, payment is required to be made in full on the day of each appointment.  This practice accepts cash, cheques, EFTPOS, as well as Visa card and Mastercard.

There are a number of ways to claim your Medicare rebate.  To make claiming your rebate as easy as possible, please ensure you have registered your bank account details with Medicare.  This means that Savoir Rooms can forward the claim electronically to Medicare on your behalf and the rebate then goes into your bank account. 

Private health insurance does not cover outpatient psychiatric fees.

Cancellation fees may apply to appointments cancelled with less than two working days notice.  Our cancellation policy exists to allow time for our waitlisted patients to be offered an appointment when it becomes available from a cancellation.